Refund Policy

If a generation fails and no usable output is delivered, the corresponding credits are restored after the failure state is verified by the system.

Refund requests for subscriptions or one-time credit purchases are reviewed individually, based on account usage, order history, and payment-provider rules. Credits already consumed by a successful generation are generally not reversible.

If you believe a charge, order, or result was handled incorrectly, email support@framov.com with the account email and the related order or task reference.